Petersen Games

Getting Started 4

• Petersen Games Customer Support Corona Virus/Covid-19 update.
• Welcome to Petersen Games Support!
• Why do I need to create an account with Petersen Games and how do I create one?
• What do I do if I am already logged in on the Petersen Games web site?

Support Ticket FAQ 5

• I replied back by e-mail to a support ticket, but I have not heard back in 48 hours.
• I created a support ticket, but I have not heard back within 48 hours.
• The ticket form captcha is not working with Mac OS Safari web browser.
• My support ticket status is closed, but my issue is not resolved.
• The captcha on the support ticket form spins and doesn't load

Damaged and Missing Game Pieces FAQ 6

• My Copy of Daemon Sultan is Missing the Azathoth Die
• My Sleeper Faction is Missing the Energy Nexus Spellbook
• My game has missing/damaged parts.
• My game box or the box insert arrived damaged, can I get a replacement?
• The models/miniatures in my game are warped (but not broken)

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Press and Marketing 2

• Review/Interview/Press Inquiries
• List of projects Sandy Petersen has worked on.

Web Store Order FAQ 8

• Why does my order say processing?
• I didn't receive a PDF with my book order.
• Can I cancel an order I just placed
• What is the web store return policy?
• I am having issues with credit card transactions during checkout.

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Web Store Shipping FAQ 3

• How long will it take my web store order to ship?
• I live outside the United States, what additional shipping fees can I expect?
• Web Store Orders to Russia, Belarus and Ukraine Suspended

Mythos Sagas Subscriptions 3

• Can I have all four books shipped at once?
• Can I get a PDF only Subscription?
• Can I cancel my subscription?

Important Information about our Kickstarters 2

• Petersen Games Kickstarter & Late Backer Terms & Conditions
• Petersen Games Kickstarter and Late Backer Refund Policy

General Kickstarter FAQ 3

• Can I pledge for $1 now and still get access to the pledge manager?
• Why don't you ship to Israel, Norway, Switzerland, or [insert country name here] ?
• How does Petersen Games handle VAT?

General Pledgemaster FAQ 4

• I didn't receive an invite to the pledge manager
• I am having issues with credit card transactions in Pledgemaster.
• How is United States state tax calculated in Pledgemaster?
• Why do you need my address to check out?

Specific Kickstarter & Pledgemaster FAQs 10

• 8-Bit Attack Kickstarter & Pledgemaster FAQ
• Cthulhu Wars: Cataclysm & Daemon Sultan Kickstarter & Pledgemaster FAQ
• Dinosaur 1944
• Eternal Adversary Kickstarter & Pledgemaster FAQ
• Ghoul Island Kickstarter & Pledgemaster FAQ

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Important Information about our Gamefound Projects 2

• Petersen Games Gamefound Terms & Conditions
• Petersen Games Gamefound and Late Backer Refund Policy

General Games FAQ 1

• The models/miniatures in my game are warped (but not broken)

2 Minute Dino Deal 0

8-Bit Attack 1

• 8-Bit Attack Cards Checklist

Cthulhu Mythos Roleplaying (Including Mythos Sagas) 3

• Where do I find the Ghoul Island Farzeen Gazetteer?
• Is there a Character Sheet for Cthulhu Mythos 5th Edition?
• Can I try out a Cthulhu Mythos 5th Edition adventure before I buy?

Cthulhu Wars 8

• Cthulhu Wars Rules FAQ
• My Sleeper Faction is Missing the Energy Nexus Spellbook
• My Copy of Daemon Sultan is Missing the Azathoth Die
• What balance changes have been made to Cthulhu Wars, and when were they were fixed?
• What about penguins?

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Cthulhu Wars: Duel 1

• Where can I download the Cthulhu Wars: Duel Rulebook PDF?

Dicenstein 0

Dinosaur 1944 0

Eternal Adversary 0

Evacuate 0

Evil High Priest 0

Glorantha: The God's War 2

• Glorantha: The God's War Product List
• Where can I download the latest Glorantha: The God's War Rulebook PDF?

Hyperspace 0

Invasion of the Brood 0

Marry the Monster 0

Planet Apocalypse 2

• Where can I download the Planet Apocalypse Rulebook PDF?
• Planet Apocalypse Product List

Planet Apocalypse for 5E Fantasy 1

• What is the mysterious “Saaamaaa Ritual” on page 32 of Planet Apocalypse for 5E?

Potions & Profits 0

Orcs Must Die 0

Quivit 0

Startropolis 1

• My Startropolis pieces don't fit together or have broken.

Theomancy 0

The Tooth Fairy Game 0

Unlocking Insanity 0

Your account 0

Gifts 0

Coupons 0

Privacy policy 0

Opt-out policy 0