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Knowledge base
General
Getting Started
4
Petersen Games Customer Support Corona Virus/Covid-19 update.
Welcome to Petersen Games Support!
Why do I need to create an account with Petersen Games and how do I create one?
What do I do if I am already logged in on the Petersen Games web site?
Support Ticket FAQ
5
I replied back by e-mail to a support ticket, but I have not heard back in 48 hours.
I created a support ticket, but I have not heard back within 48 hours.
The ticket form captcha is not working with Mac OS Safari web browser.
My support ticket status is closed, but my issue is not resolved.
The captcha on the support ticket form spins and doesn't load
Damaged and Missing Game Pieces FAQ
6
My Copy of Daemon Sultan is Missing the Azathoth Die
My Sleeper Faction is Missing the Energy Nexus Spellbook
My game has missing/damaged parts.
My game box or the box insert arrived damaged, can I get a replacement?
The models/miniatures in my game are warped (but not broken)
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Press and Marketing
2
Review/Interview/Press Inquiries
List of projects Sandy Petersen has worked on.
Petersen Games Web Store
Web Store Order FAQ
8
Why does my order say processing?
I didn't receive a PDF with my book order.
Can I cancel an order I just placed
What is the web store return policy?
I am having issues with credit card transactions during checkout.
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Web Store Shipping FAQ
3
How long will it take my web store order to ship?
I live outside the United States, what additional shipping fees can I expect?
Web Store Orders to Russia, Belarus and Ukraine Suspended
Mythos Sagas Subscriptions
3
Can I have all four books shipped at once?
Can I get a PDF only Subscription?
Can I cancel my subscription?
Petersen Games Kickstarters & Pledgemaster
Important Information about our Kickstarters
2
Petersen Games Kickstarter & Late Backer Terms & Conditions
Petersen Games Kickstarter and Late Backer Refund Policy
General Kickstarter FAQ
3
Can I pledge for $1 now and still get access to the pledge manager?
Why don't you ship to Israel, Norway, Switzerland, or [insert country name here] ?
How does Petersen Games handle VAT?
General Pledgemaster FAQ
4
I didn't receive an invite to the pledge manager
I am having issues with credit card transactions in Pledgemaster.
How is United States state tax calculated in Pledgemaster?
Why do you need my address to check out?
Specific Kickstarter & Pledgemaster FAQs
10
8-Bit Attack Kickstarter & Pledgemaster FAQ
Cthulhu Wars: Cataclysm & Daemon Sultan Kickstarter & Pledgemaster FAQ
Dinosaur 1944
Eternal Adversary Kickstarter & Pledgemaster FAQ
Ghoul Island Kickstarter & Pledgemaster FAQ
View all 10
Petersen Games Gamefound projects
Important Information about our Gamefound Projects
2
Petersen Games Gamefound Terms & Conditions
Petersen Games Gamefound and Late Backer Refund Policy
Our Games
General Games FAQ
1
The models/miniatures in my game are warped (but not broken)
2 Minute Dino Deal
0
8-Bit Attack
1
8-Bit Attack Cards Checklist
Cthulhu Mythos Roleplaying (Including Mythos Sagas)
3
Where do I find the Ghoul Island Farzeen Gazetteer?
Is there a Character Sheet for Cthulhu Mythos 5th Edition?
Can I try out a Cthulhu Mythos 5th Edition adventure before I buy?
Cthulhu Wars
8
Cthulhu Wars Rules FAQ
My Sleeper Faction is Missing the Energy Nexus Spellbook
My Copy of Daemon Sultan is Missing the Azathoth Die
What balance changes have been made to Cthulhu Wars, and when were they were fixed?
What about penguins?
View all 8
Cthulhu Wars: Duel
1
Where can I download the Cthulhu Wars: Duel Rulebook PDF?
Dicenstein
0
Dinosaur 1944
0
Eternal Adversary
0
Evacuate
0
Evil High Priest
0
Glorantha: The God's War
2
Glorantha: The God's War Product List
Where can I download the latest Glorantha: The God's War Rulebook PDF?
Hyperspace
0
Invasion of the Brood
0
Marry the Monster
0
Planet Apocalypse
2
Where can I download the Planet Apocalypse Rulebook PDF?
Planet Apocalypse Product List
Planet Apocalypse for 5E Fantasy
1
What is the mysterious “Saaamaaa Ritual” on page 32 of Planet Apocalypse for 5E?
Potions & Profits
0
Orcs Must Die
0
Quivit
0
Startropolis
1
My Startropolis pieces don't fit together or have broken.
Theomancy
0
The Tooth Fairy Game
0
Unlocking Insanity
0
Getting started with us
Your account
0
Gifts and coupons
Gifts
0
Coupons
0
Information collected
Privacy policy
0
Opt-out policy
0
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