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Petersen Games Customer Support Corona Virus/Covid-19 update.
Welcome to Petersen Games Support!
Why do I need to create an account with Petersen Games and how do I create one?
What do I do if I am already logged in on the Petersen Games web site?
Support Ticket FAQ
I replied back by e-mail to a support ticket, but I have not heard back in 48 hours.
I created a support ticket, but I have not heard back within 48 hours.
The ticket form captcha is not working with Mac OS Safari web browser.
My support ticket status is closed, but my issue is not resolved.
The captcha on the support ticket form spins and doesn't load
Damaged and Missing Game Pieces FAQ
My game has missing/damaged parts.
My game box or the box insert arrived damaged, can I get a replacement?
Press and Marketing
List of projects Sandy Petersen has worked on.
Petersen Games Web Store
Web Store Order FAQ
Why does my order say processing?
I didn't receive a PDF with my book order.
Can I cancel an order I just placed
What is the web store return policy?
I am having issues with credit card transactions during checkout.
See all 7 articles
Web Store Shipping FAQ
How long will it take my web store order to ship?
I live outside the United States, what additional shipping fees can I expect?
Mythos Sagas Subscriptions
Can I have all four books shipped at once?
Can I get a PDF only Subscription?
Can I cancel my subscription?
Petersen Games Kickstarters & Pledgemaster
Important Information about our Kickstarters
Petersen Games Kickstarter Terms & Conditions
Petersen Games Kickstarter and Late Backer Refund Policy
General Kickstarter FAQ
Can I pledge for $1 now and still get access to the pledge manager?
Why don't you ship to Israel, Norway, Switzerland, or [insert country name here] ?
How does Petersen Games handle VAT?
General Pledgemaster FAQ
I didn't receive an invite to the pledge manager
I am having issues with credit card transactions in Pledgemaster.
How is United States state tax calculated in Pledgemaster?
Why do you need my address to check out?
Specific Kickstarter & Pledgemaster FAQs
8-Bit Attack Kickstarter & Pledgemaster FAQ
Cthulhu Wars: Cataclysm & Daemon Sultan Kickstarter & Pledgemaster FAQ
Eternal Adversary Kickstarter & Pledgemaster FAQ
Ghoul Island Kickstarter & Pledgemaster FAQ
See all 10 articles
Petersen Games Gamefound projects
Important Information about our Gamefound Projects
Petersen Games Gamefound Terms & Conditions
Petersen Games Gamefound and Late Backer Refund Policy
General Games FAQ
The models/miniatures in my game are warped (but not broken)
2 Minute Dino Deal
8-Bit Attack Cards Checklist
Cthulhu Mythos Roleplaying (Including Mythos Sagas)
Where do I find the Ghoul Island Farzeen Gazetteer?
Is there a Character Sheet for Cthulhu Mythos 5th Edition?
Can I try out a Cthulhu Mythos 5th Edition adventure before I buy?
Cthulhu Wars Rules FAQ
What balance changes have been made to Cthulhu Wars, and when were they were fixed?
What about penguins?
Where can I download the latest Cthulhu Wars Rulebook PDF?
Cthulhu Wars Product List
Cthulhu Wars: Duel
Where can I download the Cthulhu Wars: Duel Rulebook PDF?
Evil High Priest
Glorantha: The God's War
Glorantha: The God's War Product List
Where can I download the latest Glorantha: The God's War Rulebook PDF?
Where can I download the Planet Apocalypse Rulebook PDF?
Planet Apocalypse Product List
Orcs Must Die
My Startropolis pieces don't fit together or have broken.
Getting started with us
Gifts and coupons
Help Desk Software