We are currently not equipped to accept returns of web store orders. Under certain circumstances, at our discretion, we will allow returns but the majority of the time all sales are final. We ask that you only place an order knowing that all sales are final.

If you have an item that arrives missing a piece or that is damaged, you can submit a ticket on our support page here:  https://petersengames.com/support/ We will try to replace it if we have those pieces available.