Web Store Order FAQ

Questions about web store orders.

Why does my order say processing?
Our shipping system doesn’t interface well with our website, so the ‘processing’ status won’t update, even if it has shipped out. You should, however, recei...
Mon, Jun 8, 2020 at 2:38 PM
I didn't receive a PDF with my book order.
If you did not see check box to add the free PDF to your cart while ordering a book or did not receive an e-mail for the PDF try these suggestions: Che...
Wed, Oct 23, 2019 at 12:15 PM
Can I cancel an order I just placed
Once an order is placed there is only a very small window to cancel an order before it goes into the shipping queue and we are no longer able to cancel it. ...
Thu, Jun 4, 2020 at 11:43 AM
What is the web store return policy?
We are currently not equipped to accept returns of web store orders. Under certain circumstances, at our discretion, we will allow returns but the majority ...
Thu, Jun 4, 2020 at 1:04 PM
I cannot input my credit card or other information during checkout.
If you are unable to input your credit card information during checkout, because there is not a field to type into, please try the following suggestions: ...
Wed, Oct 30, 2019 at 1:21 PM
How is United States state tax calculated in the web store?
We must pay sales tax to each state (which has sales tax) as well as each city and/or county which also charges sales tax. It is impractical to have each ci...
Tue, Jun 2, 2020 at 12:42 PM
Why do you need my address to check out?
Web store orders of any kind physical or digital require a shipping address for billing purposes.
Mon, Oct 28, 2019 at 12:22 PM