Please see this page for the most up to date web store shipping information: 

It usually takes a week for a web store order to be exported to the Warehouse shipping system, where it waits to be picked and packed. It can then take 10-15 business days (Monday through Friday, not including weekends) to ship out. That is an estimation and sometimes the warehouse ships faster or slower depending on how many orders are in the shipping queue.

Orders placed around a holiday, especially during the month of December, can take longer to ship because of the higher number of items being shipped out at that time. This can also be the case when we are shipping a Kickstarter campaign, which can extend shipping time due to the amount of shipments in the shipping queue.

Please note that the warehouse's shipping system doesn’t interface well with our website, so the ‘processing’ status won’t update, even after an order has shipped out. You should, however, receive an automated email from our shipping system alerting you that your order has shipped and how to track it.

If you are located in the United States we also recommended signing up for UPS “My Choice”  and the USPS “Informed Delivery”. Both are free and if for some reason the e-mail our shippers send out doesn’t reach you, those services will also let you see when a shipment has been sent to your address.