Support Ticket FAQ

Support Ticket FAQ

I replied back by e-mail to a support ticket, but I have not heard back in 48 hours.
We always try to get back to our customers within 48 hours (unless it is a weekend or holiday) and very rarely an e-mail reply doesn't make it through ...
Mon, Dec 23, 2019 at 10:54 AM
I created a support ticket, but I have not heard back within 48 hours.
If you have created a support ticket but have not heard back from us within 48 hours and it not a weekend or holiday, please try the following solution: ...
Mon, Dec 23, 2019 at 10:54 AM
The ticket form captcha is not working with Mac OS Safari web browser.
We are aware the the Captcha for the Ticket form is not working with the Safari web browser. This is an issue with the Freshdesk support system and we have ...
Tue, Jan 21, 2020 at 11:43 AM
My support ticket status is closed, but my issue is not resolved.
If you are viewing your support tickets on the Petersen Games account page here: https://petersengames.com/my-account/ your support ticket may show as "...
Mon, Jul 13, 2020 at 12:03 PM