Why does my order say processing?
Our shipping system doesn’t interface well with our website, so the ‘processing’ status won’t update, even if it has shipped out. You should, however, receive an automated email from our shipping system alerting you that your order has shipped and how to track it.
If you are located in the United States we also recommended signing up for UPS “My Choice” and the USPS “Informed Delivery”. Both are free and if for some reason the e-mail our shippers send out doesn’t reach you, those services will also let you see when a shipment has been sent to your address.
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